Order & Return
It seems that you have lots of queries related to order and return. Well don’t worry here we try to resolve each and every problem of yours without any problem. We are giving some FAQs below that you can follow in order to solve your problem.
If you are wishing to return any products to us, you MUST include a completed customer return form which you can find and print from here👈🏻.
You are responsible for making sure all your personal details are deleted.
Please erase all the personalised Information including saved files, photos, applications, saved passwords / logins and any other details form the system. We are not responsible for any of the details left behind in the system.
How to Place an Order?
.The process of ordering something from our website https://kayhanaudio.com.au/ is very simple and easy. If you’ve used any e-commerce before then obviously you don’t need to read this information. Though you are new to the e-commerce platform, let us help you in placing your first order.
.Explore and find the product that you want to order. If you want to purchase multiple products, then make sure to click on the ‘Add to Cart’ button.
.If you want to buy a single product then simply click on the product and it will redirect you to the detailed product page where you can find all about the product like price, features, and other necessary details. After checking all details click on ‘Add to Cart’ buttons.
.Now you will be redirected to cart page where you can see the added item with a thumbnail of product, product name, price, quantity, and total price.
.If you want to add more quantity then in the ‘Quantity’ field add the desired quantity that you want to order. After setting the number of quantity to make sure to click on ‘Update Cart’ button. It will update the quantity and amount that you need to pay.
.Fill all the necessary details with correct information. Scroll down and click on ‘Continue to payment’ button.
.You are almost done. Enter your payment credentials and confirm the order. That’s it.
Where is My Order?
Being a customer it is pretty normal to concern about the order. To make the things simple, we provide a shipment tracking number and a dedicated link as soon it is out for delivery from our facility. You can use the shipment tracking number to track the exact location of your order.
My Order Arrives but It is Not What I Have Ordered.
You don’t have to worry. All you need to do is immediately contact us and share the exact situation. If there is a mistake from our side, then we replace your product as soon as possible without asking any question.
My Order Arrives but It is Not Functioning.
In most of the cases, the product is not functioning because of not following the installation guidelines. In this make sure to read the installation guidelines properly. If it is still not working then contact us. Our expert will assist you and make sure it will function properly. In the end, if still there is any problem then feel free to ask for a replacement that we happily do for you without asking you any further question.
My Order Arrives but It is Broken .
We double check the item before packaging but somehow if you get a broken item, then we apologize for any inconvenience. We recommend you to immediately contact us so we can help you with the replacement of the product.
I Received A Working Product, But After Few Days It Stops Working.
Well, that’s unfortunate but don’t worry we have a solution for this. Before contacting us double check the wirings just to ensure there is no issue from your side. After this contact us, one of our representatives will assist you.
Share your problem and get the solution right away. If your problem is not solved by our representative, then he or she will ask you to send the product back to us. If our engineers can’t fix your product, then we will send you a fresh new piece.
Do I get Any Kind of Warranty When I Order Something from Kayhan Audio?
Yes, you will get a 12 months replacement warranty with every product or item that you order from our portal. In this warranty, we generally cover repairing the product, or if we can’t repair the fault, then we will send you a fresh new piece.
I Forgot My Credentials of the Website.
If you have already placed an order, then don’t panic your order is still with us and safe. All you need to do is visit the website and click on ‘LOG IN’ and click on ‘Lost your password?’
Here you need to fill your username or email and click on ‘Reset password.’ Your credentials will be mailed to you. Apart from that, you can also contact us. We will help you to retrieve your credentials.
I Added a Wrong Address.
If you notice that you’ve added a wrong address then without any delay immediately contact us and request us to change the address as soon as possible. If your order is still with us, then we can do it for you immediately but if you are a bit late and your package is our for the delivery then still don’t worry we will make sure that your order will reach to you on your updated address without any problem.
I Don’t Want Any Replacement, And I Want To Get Back My Money?
It is unfortunate that you don’t want any replacement. Well, the reason could be anything, but we strongly recommend you to share your reason so that we can provide a better solution.
If you still want a refund, then we will not force you. You can claim your refund if your problem is genuine. We will refund your money instantly on your PayPal account. Currently, we are sending a refund on PayPal only if you don’t have an account with PayPal then make it one or you can share any of your friends PayPal account
Will I Be Charged Any Hidden Amount?
No, you don’t have to pay anything extra. We believe in transparency. Your every single penny is reflected on a bill. Note that the final amount is always a bit higher than the original cost of the item because of taxes and shipment cost.
Talking about shipment cost then it generally depends on where you live, but in general, we charge flat $110.
We hope this page helps you to get your solution. If you still have more questions than feel free to contact us.
Refund is only available for under 30 days since purchase, if the unit is unopened and in its original package and condition.
After 30 days, restocking fee will be applied according to the condition of the product returned.
If the purchase is over 3 months, there will be not any refund except replacement which falls under replacement warranty.