Help

It seems that you are facing any trouble while using our website. Though we have tried to keep our website simple and easy if you still have any problem you can go through below frequently asked question.

How Do I Track My Order?

As soon your order has been out for delivery we will send you a shipment tracking number on your email. This email also includes a dedicated tracking link where you need to enter the shipment tracking number.

Where Does Kayhan Audio Ship?

Generally, we ship all over the world, but if you live in any remote area, then it will be difficult for us to deliver the product. If you can’t find your location in our checkout page then most probably we don’t deliver in your area. However, you can contact us if you desperately want our product. We will check if we can do something for you.

What Are Shipping and Handling Rates?

Basically, we charge a flat $110 for international shipping but if we find your package value more than it then we let you know immediately. Don’t worry you will be notified with all necessary details as we believe in transparency.

What is Replacement Policy?

We keep it simple; if you want to replace your product then you need to come up with a valid reason like I received a wrong product, the product is not working, broken product etc. If we find your case genuine, then we will immediately replace your product without asking any question.

What is the Refund Policy?

If we are unable to fulfill your demand, then we are entitled to return your money. We initiate refund request for valid reasons like you get the broken product, you get your product more than expected time, you get wrong product, etc.

Contact us to share your concern, and we refund your money on your PayPal account. If you are not using PayPal then immediately make one as we do not currently support any other payment method for refunding. You can also send us any of your friend PayPal address.

What is Return Policy?

If you want to return any of our products because of some reason, then you need to bear the expense of returning the product especially when you don’t like the product and simply want to get back your money. If there is a problem from our side like we have sent you the wrong product, then the complete process is on us.

What Payment Methods Are Available?

We have a wide range of payment methods. You can use it according to your convenience. We accept credit cards from American Express, VISA, Discover, MasterCard and more. You can also pay us via PayPal and other similar services.

The good thing is we don’t collect your card data or other credentials as we abide to provide a secure shopping experience.

I Change My Mind, and I Want to Cancel My Order?

Yes, such things happen, but you need to take such decision wisely as everyone has their own policies. We don’t insist you to buy our products, but if you decided to cancel your order, then we recommend you to take action immediately.

If you are a bit late then make sure to contact us and share your case. If we find your case genuine then accordingly we will pay you a full or partial amount in your PayPal account.

What Happens to My Information That I Share With Kayhan Audio?

Your all information is secure with us. We don’t sell your information. Apart from it, we don’t save your payment information. We generally save your basic information like name, address, postal code, phone number, email, etc.

You can check our Secure Shopping page to know what kind of information we save and how we use them.

Delivery is Taking Long More Than a Usual

Sorry for the inconvenience. This is not a general case. There might be some problem. Because of bad weather conditions or some other unfortunate reasons your package is taking long more than a usual.

We appreciate your patience. Meanwhile, we recommend you to contact us or delivery service in order to get a real-time update and know the exact problem.

I Am Not Able to Set Up the Product?

Being a non-techie person if you are trying to set up your product then it might be a bit challenging for you. Don’t worry we have a solution to this. You might forget to check the instructions that come in a box.

Check the box and look for it. Follow the step by step instruction carefully. If you are still not able to set up the product, then take help from an expert, or you can simply contact us as a last resort. Our expert technician will guide you and help you to fix your problem.

Being A Customer What Kind of Customer Service I Can Expect from Kayhan Audio

Kayhan Audio treats the customer like a god and to ensure this we made all of our policies keeping our beloved customers in mind. We try to give every possible facility that is focused on customer interest. You can check all the customer service that we have curated for our customer here.

Do You Provide Repairing of Products?

Yes, we provide a professional repairing service. If you have any product that stops working or you mistakenly have broken it then send it to us. Our professionals will repair it and if needed provide genuine parts. If unfortunately, we are unable to repair the product then we will send a fresh piece to you.

How Much Warranty I Will Get?

When you order any product from us, you will get a 12 month of warranty along with each and every product. In the meantime, if you face any problem, then we will replace and repair your product without charging anything extra from you.

Know that we don’t cover any physical damage on our warranty. We do repair or fix any damage that can be fixed, but for that, we might charge you some bucks. We recommend you to feel free to contact us to know the exact solution.