Our return policy covers the following scenarios:
If you wish to return a product due to a change of mind, the following conditions must be met: - The return is initiated within *30 days from the delivery date*. - A *valid proof of purchase* is provided. - The item is returned *with the original receipt* issued at the time of purchase. - The item is in its *original, unopened, and resellable condition*. - The item is a *standard stock product* (custom-made products are *non-returnable*). 💡 *Important:* To prevent fraudulent transactions, *change-of-mind returns may be limited to exchanges or store credit* instead of a full refund.
If you receive a faulty or incorrect item, you may be eligible for a *refund or exchange* under the following conditions: - The *wrong item* was received. - The item is *significantly different from the description or sample* displayed on our website. - The item has a *manufacturer defect* that would have stopped you from purchasing it if known beforehand. 🔹 *For warranty-related claims, please refer to our* Limited Warranty Policy
Once we receive and inspect your returned item, we will process your refund within *3-5 business days*. The refund will be credited back to your original payment method (e.g., Afterpay, Credit Card, etc.). To be eligible for a refund, you must: - *Follow our return process*, including providing tracking information for the returned item. - *Submit relevant images and details* of the faulty item as required (as outlined in Clause 5 of our Terms and Conditions). 🚨 *Failure to follow these guidelines may result in a partial refund or no refund at our discretion.*
- A *25% restocking fee* (or more) may apply to *change-of-mind returns*. - The refund amount will be adjusted after deducting the applicable restocking fee.
Refunds, replacements, or repairs *may not be offered* if: ❌ The product has been *substantially modified* after purchase. ❌ The product has been *misused*, contrary to the manufacturer’s instructions. ❌ The return request is made *beyond the 30-day return period* for change-of-mind returns.
For any questions or further assistance, please contact our *Customer Care Team* at *1300 696 488*. Our team is happy to help with any concerns regarding returns or refunds. Thank you for choosing Kayhan Audio! 🎧🚗