Cancellation & Refund Policy

Kayhan Audio works at creating a seamless shopping environment. We know that a few orders must be canceled or refunded at certain points. Below, see our cancellation and refund policy for a quick breakdown.

1. Order Cancellation

Cancellation Before Dispatch

Your order may be canceled before being sent back for refunds in full. To cancel a delivery, please call our Customer Care Team at 1300 696 488 or contact our online chat team.

Your order cannot be canceled if processed/shipped prior. Refunds of canceled orders would still need to be processed back to the original payment method within 3-5 business days.

Cancellation After Dispatch

If your order has been shipped, cancellation is not possible. You may still return the item under our Return & Refund Policy after receiving it.

2. Refund Policy

Returns Due to Change of Mind

Change-of-Mind Returns. You may return an item within 30 days of delivery if you decline a purchase, as per.

• The item is in original, unopened, and resell able condition.
• YYou have valid proof of purchase.
• The item is not a custom-made product.
• For change-of-mind returns, a 25% restocking fee will be deducted from your refund.

Restocking Fee: A 25% restocking fee (or more) will be deducted from your refund amount for change-of-mind returns.

Returns Due to Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect product, you may be eligible for a full refund or replacement if:

• You are not receiving the item that you ordered.
• TThe item is significantly different from its description on our website.
• The item has a major defect that was not caused by misuse.

📌 Refunds for faulty items will only be processed after inspection. You may be required to provide images/videos as proof of the issue.

Exclusions – When Refunds Are Not Issued

• The product has been used, modified, or damaged after delivery.
• The product has been misused contrary to manufacturer recommendations.
• The return request is made after 30 days for change-of-mind returns.
• The product is a custom-made, special-order or pre-order item.

3. Refund Processing Time

Once we receive and inspect your returned item, we will process your refund within 3-5 business days to your original payment method (e.g., Credit Card, Afterpay, PayPal).

💡 Please Note:

• The processing time for refunds may vary depending on how your bank or payment provider accepts it.
• Shipping and handling charges are not refundable, except in cases for faulty or incorrect items.

4. Other Questions?

For any cancellation or refund questions,, please don't hesitate to contact our Customer Care Team at 1300 696 488or live chat. We really want to help You’ll see.

Thank you for shopping with Kayhan Audio! 🚗🔊