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Report an Issue

At Kayhan Audio, we are committed to providing high-quality products and excellent customer service. If you encounter any issues with your order, product, or delivery, please follow the steps below to report the issue and receive assistance.

1. Types of Issues You Can Report

  • Order Problems: Incorrect items, missing products, or order discrepancies.
  • Shipping & Delivery Issues: Delayed, lost, or damaged shipments.
  • Product Defects: Faulty or malfunctioning products covered under warranty.
  • Installation & Usage Concerns: Assistance required for installation or product functionality.

2. How to Report an Issue

To ensure a quick resolution, please follow these steps:

Step 1: Gather Required Information

Before reporting an issue, have the following details ready:

  • ✅ Order Number (found in your confirmation email)
  • ✅ Product Name & Model
  • ✅ Description of the Issue
  • ✅ Photos or Videos (if applicable, especially for product defects or damaged shipments)

Step 2: Contact Our Support Team

You can report an issue through any of the following methods:

  • 📧 Email Us: info@kayhanaudio.com.au (Include all required details and attachments)
  • 📞 Call Us: 1300 696 488 (Monday–Friday, 9 AM – 5 PM AEST)
  • 📍 Visit Us: Unit 3, 151 Dohertys Rd, Laverton North, Melbourne, VIC 3026, Australia

Step 3: Resolution Process

Here’s what to expect after reporting your issue:

  • Acknowledgment: Our team will review your request and respond within 1-2 business days.
  • Investigation: We may request additional information or inspection, depending on the issue.
  • Resolution: Based on our findings, we will offer an appropriate solution, which may include a replacement, refund, or further assistance.

3. Important Notes

  • Issues must be reported within 30 days of delivery for standard concerns.
  • For warranty-related issues, refer to our Limited Warranty Policy.
  • We do not cover additional costs for third-party installation services if a product is found to be faulty.

Contact Us for Further Assistance

If you have any further inquiries, feel free to reach out — we’re here to help!

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