This document outlines the terms and conditions of the limited warranty against defects for goods manufactured by The Trustee for Green Locals Australia Trust trading as Kayhan Audio (ABN: 51 799 255 761), referred to as “our”, “we”, or “us”. Anyone who has purchased our goods will be referred to as “you” or “your” in this warranty document.

We guarantee that goods we manufacture and sell directly to you (referred to as “Goods”) are free from defects in workmanship. This warranty applies to any Goods, including parts of a Good, except as excluded under the “Exclusions” section below.

1. Australian Consumer Law Disclaimer

Our products and services are covered by non-excludable guarantees under Australian consumer protection laws. You have the right to receive a replacement or refund in the event of a major failure, and to be compensated for any other reasonably foreseeable losses or damages. If the product is not of acceptable quality and the issue is not considered major, you have the right to have it repaired or replaced.

This warranty is supplemental to your rights under the Australian Consumer Law. Next, we will detail the scope of warranty coverage provided when you purchase from Kayhan Audio.

2. Scope of Warranty Coverage

This warranty is applicable to:

All Goods, including any parts of a Good, with the exception of those specified in clause 3 as excluded; and
Goods purchased from us, covering a period of 3 months from the date of purchase (Warranty Period).

Please note, this warranty distinctly differs from our policy regarding returns due to change of mind. While we typically do not offer returns for change of mind, we may consider such returns at our discretion. For detailed information on our change of mind return policies, please consult our “Terms and Conditions” related to the sale of Goods.

The following section will explain the exclusions to our warranty coverage.

Scope of Warranty Coverage from Kayhan Audio

3. Exclusions

This warranty does not cover any defects which are a result of:

Improper installation of the Goods;
Incorrect use of the Goods;
Power supply issues that affect the installation or use of the Goods;
Improper storage of the Goods;
Modification or misuse of the Goods;
Regular wear and tear;
Lack of maintenance;
Failure to take reasonable care in relation to the Goods.

Next, learn how to make a claim under this warranty if you encounter issues with our products.

4. Making a Claim Under This Warranty

Initial Contact

If within the Warranty Period, you believe that a Good you purchased is faulty, you must immediately stop using the Good and contact us at info@kayhanaudio.com.au with full details of the fault, including images.

Further Inspection

For further examination, we may ask that you return the product to us at your expense, along with any accompanying accessories, manuals, documentation, or registration details. We reserve the right to a further inspection before deeming a Good faulty.

After Inspection

If we determine that the Good is faulty and covered by this warranty, we will provide you with a repair, replacement, or refund (at our discretion) of the Goods at our cost.

If we determine that the Good is not faulty or is faulty due to your fault or any exclusions listed above, we will refuse your warranty claim. In the next section, we discuss the scope of other warranties that accompany your purchase.

5. No Other Warranties

This warranty encompasses all the guarantees we provide. Beyond what is explicitly stated within this document and any additional written terms and conditions we issue, no other express or implied warranties or representations are provided.

This encompasses all warranties implied by law, including but not limited to those of merchantability and fitness for a particular purpose. To the fullest extent permitted by applicable law, we exclude all other express or implied representations and warranties that are not clearly detailed in our issued documents.

The upcoming section will outline our limitations of liability in connection with warranty claims.

6. Liability

Under the provisions of this warranty, our liability is limited. We exclude any liability for loss or damage that may arise from pursuing a warranty claim under this document, except to the extent such exclusion is prohibited by law.

This means that any claim you pursue in relation to this warranty is limited to the remedies explicitly outlined in this document, and we are not liable for any indirect, consequential, or incidental damages that may arise.

Next, we will discuss the legal jurisdiction that governs this warranty document.

7. Jurisdiction

This warranty document and the transactions it covers are governed exclusively by the laws of Victoria, Australia.

This jurisdictional choice means that any legal proceedings related to disputes arising from this warranty must be filed and pursued in Victoria, and will be governed by Victoria’s laws without regard to its conflict of law provisions.