Cancellation & Refund Policy

At Kayhan Audio, we strive to provide a seamless shopping experience. We understand that sometimes, orders may need to be canceled or refunded. Please review our cancellation and refund policy below to understand the process and conditions.

1. Order Cancellation

Cancellation Before Dispatch

You may cancel your order before it is dispatched for a full refund. To cancel an order, please contact our Customer Care Team as soon as possible at 1300 696 488 or via our online chat support.

  • If your order has already been processed or shipped, it cannot be canceled.
  • Refunds for canceled orders will be processed to the original payment method within 3-5 business days.

Cancellation After Dispatch

If your order has been shipped, cancellation is not possible. You may still return the item under our Return & Refund Policy after receiving it.

2. Refund Policy

Returns Due to Change of Mind

If you change your mind about a purchase, you can return the item within 30 days of the delivery date, provided:

  • The item is in original, unopened, and resellable condition.
  • You have valid proof of purchase.
  • The item is not a custom-made product.

Restocking Fee: A 25% restocking fee (or more) will be deducted from your refund amount for change-of-mind returns.

Returns Due to Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect product, you may be eligible for a full refund or replacement if:

  • The item received is not what you ordered.
  • The item is significantly different from its description on our website.
  • The item has a major defect that was not caused by misuse.

📌 Refunds for faulty items will only be processed after inspection. You may be required to provide images/videos as proof of the issue.

Exclusions – When Refunds Are Not Issued

  • The product has been used, modified, or damaged after delivery.
  • The product has been misused contrary to manufacturer recommendations.
  • The return request is made after 30 days for change-of-mind returns.
  • The product is a custom-made or special-order item.

3. Refund Processing Time

Once we receive and inspect your returned item, we will process your refund within 3-5 business days to your original payment method (e.g., Credit Card, Afterpay, PayPal).

💡 Please Note:

  • Refund processing times may vary depending on your bank or payment provider.
  • Shipping fees and handling charges are non-refundable, except in cases of faulty or incorrect items.

4. Further Questions?

For any cancellation or refund inquiries, contact our Customer Care Team at 1300 696 488 or via live chat. We’re here to help!

Thank you for shopping with Kayhan Audio! 🚗🔊